Be in every room, on every call.

The Live board shows a session for every agent the moment they come online — who’s dialing, who’s connected, and how each conversation is going. Listen in without being heard, or whisper coaching only your agent hears.

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Why agencies use it

What you get

A live session for every agent who’s online — dials, connects, sales and pace in real time
Silent listen-in — the agent and lead never hear you join
Whisper coaching — talk to your agent mid-call; the customer never hears you
Follow a session and hop to the agent’s next call automatically
Live transcript streams as the conversation happens
Role-based access: owners see the agency, agents see their team

Stop flying blind between reports

Most agency owners find out how calls went at the end of the week — from numbers, not conversations. The Live board replaces that lag with a real-time picture: every dialing agent, every connected call, every timer, on one screen. When a new rep is six minutes into a call that should have closed at four, you know now.

Listen without changing the call

Join any active call in silent monitor mode. You hear both sides; nobody hears you. It’s the fastest way to audit quality, verify a script is being followed, or catch a struggling rep before a good lead is burned — with a live transcript scrolling alongside the audio. Follow a rep’s session and you’re connected to their next call automatically when the current one ends.

Whisper coaching, mid-call

When listening isn’t enough, flip on whisper mode: your voice reaches only your agent — the customer never hears you. Feed a struggling rep the rebuttal in the moment, walk a new agent through their first close, and mute yourself back out when they find their footing.

Coach from evidence, not memory

Every monitored call ends with a full transcript and AI summary. Turn a real objection your rep fumbled into tomorrow’s training in minutes, or clip what your closer said to win a tough call and make it the agency standard.

Good to know

Common questions

Can agents monitor each other?

Access is role-scoped. Owners can monitor any call in their agency; agents can only see calls from their own team. Listening is silent, and whisper mode is heard only by your own agent — never the customer.

Do monitored calls get recorded?

Calls are recorded and transcribed per your agency’s dialer settings, with a recording toggle for consent-sensitive jurisdictions.

Works better together

Put it to work on your next call

Create your agency today — setup takes minutes, not meetings.

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